By creating an account, clicking to accept these Terms, starting a trial, paying for the Service, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "Customer" or "you" means that organization.
01 The Service
Workforce provides software tools for configuring and operating digital workers that can connect to third-party services and perform tasks at your direction. We may improve, modify, suspend, or discontinue parts of the Service from time to time. We will use reasonable efforts to avoid materially reducing the core functionality of a paid plan during the then-current subscription term.
The Service may include beta, preview, experimental, or trial features. Those features are provided as-is, may change or stop at any time, and may be excluded from support commitments.
02 Accounts and Administration
You must provide accurate account, billing, and contact information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of credentials, API keys, tokens, and devices used with the Service. You must promptly notify us of any unauthorized access or security issue involving your account.
If your account has multiple users, the account owner or administrator is responsible for managing user access and permissions. We may rely on instructions from account administrators.
03 Plans, Trials, and Payment
The plan, billing period, price, trial terms, usage limits, renewal date, payment method, taxes, and other commercial terms for your subscription are the terms shown to you in our checkout flow, order page, Stripe-hosted customer portal, invoice, or other written order accepted by us (collectively, the "Order"). Your Order controls if it conflicts with these Terms on payment-specific details.
You authorize us and our payment processor, Stripe, to charge your payment method for all amounts due under your Order, including recurring subscription fees, usage-based charges, taxes, and any other fees you approve. We do not store full payment card details.
Monthly and Annual Subscriptions
Monthly subscriptions renew each month, and annual subscriptions renew each year, unless canceled before the renewal date shown in the Stripe customer portal or applicable Order. Annual plans may be billed upfront for the full annual term unless the Order states otherwise.
Trials
If we offer a free or paid trial, the trial length, included features, usage limits, and conversion terms are shown in the applicable signup, checkout, portal, or Order flow. Unless the Order states otherwise, when a trial ends, your subscription may automatically convert to the paid plan selected during signup and your payment method may be charged at the then-applicable price shown in Stripe or the Order. You can avoid conversion by canceling before the trial ends.
Changes, Upgrades, and Downgrades
If you upgrade, downgrade, add seats, add workers, change billing periods, or otherwise change your plan through Stripe or an accepted Order, you agree to pay the resulting charges, credits, prorations, and renewal amounts shown there. Plan changes may take effect immediately or at the next renewal, as shown in the portal or Order.
Cancellation and Refunds
You may cancel renewal through the Stripe customer portal or another cancellation method we provide. Cancellation stops future renewals but does not automatically refund fees already paid. Unless required by law or expressly stated in the Order, payments are non-refundable and non-creditable, including for unused time, unused seats, unused workers, partial billing periods, or downgrades.
Taxes and Failed Payments
Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, and similar government charges, other than taxes based on our net income. If a payment fails, we may retry the charge, suspend or limit access, or terminate the account after notice where commercially reasonable.
04 Customer Data
"Customer Data" means content, files, messages, prompts, outputs, credentials, configuration, account information, and other data you or your users submit to or process through the Service.
As between you and us, you retain ownership of Customer Data. You grant us the rights necessary to provide, secure, maintain, improve, and support the Service, including to process Customer Data through third-party infrastructure, model providers, and integrations you enable. We will handle Customer Data in accordance with our privacy and security practices and any applicable written data processing agreement between you and us.
You are responsible for Customer Data, including its accuracy, legality, permissions, sensitivity, access controls, sharing settings, and any required notices or consents. You represent that you have all rights necessary for us to process Customer Data as described in these Terms.
To the maximum extent permitted by law, you are solely responsible for any disclosure, loss, corruption, deletion, misuse, or unauthorized access to Customer Data that results from your instructions, prompts, configurations, workflows, permissions, credentials, integrations, connected accounts, user activity, or use of outputs. You acknowledge that digital workers may access, send, copy, summarize, modify, or disclose Customer Data based on your configuration and instructions, and you assume all risk for those actions except to the extent caused by our gross negligence, willful misconduct, or liability that cannot be excluded by law.
05 Third-Party Services and Integrations
The Service may connect to third-party services such as Slack, Google Workspace, Twilio, Stripe, cloud providers, model providers, and other tools you choose to enable. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, their changes, or their handling of data.
You are responsible for configuring integrations, granting appropriate permissions, and complying with third-party terms. If you authorize the Service to access a third-party account, you instruct us to access and process data from that account as needed to provide the Service.
06 AI and Automated Actions
The Service may use artificial intelligence, automation, and agentic tools that can generate content, execute commands, communicate with third parties, or take actions based on your instructions and configuration. Outputs and actions may be inaccurate, incomplete, delayed, or unsuitable for your intended use.
You are responsible for reviewing and supervising use of the Service, configuring appropriate permissions and safeguards, and deciding whether to rely on any output or automated action. You are solely responsible for all consequences of instructions you give to the Service and actions taken by digital workers operating under your account, including communications sent, files accessed or changed, data shared, third-party services called, and business decisions made using outputs. The Service is not intended to provide legal, medical, financial, employment, or other professional advice.
You must not use the Service where failure or misuse could reasonably lead to death, personal injury, severe property damage, or other high-risk consequences unless we have expressly agreed in writing.
07 Acceptable Use
You may not use the Service to:
- violate laws, regulations, sanctions, export controls, or third-party rights;
- send spam, phishing, malware, deceptive content, or unlawful communications;
- access, collect, or process data without authorization or required consent;
- interfere with, disrupt, reverse engineer, overload, or bypass security or usage limits of the Service;
- attempt to gain unauthorized access to the Service, our systems, or other users' data;
- use the Service to build a competing product by copying non-public features, workflows, or interfaces;
- submit sensitive personal data, regulated health information, payment card data, or government identifiers unless your plan and our written agreement expressly permit it;
- use the Service in a way that could harm us, our providers, our customers, or the public.
We may investigate suspected violations and suspend or terminate access where we reasonably believe necessary to protect the Service, comply with law, or prevent harm.
08 Confidentiality
Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential. The receiving party will use confidential information only to perform under these Terms and will protect it using reasonable care. Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, independently developed, rightfully received from a third party without confidentiality obligations, or required to be disclosed by law.
09 Ownership and Feedback
We and our licensors own the Service, including software, documentation, workflows, templates, designs, know-how, and all related intellectual property. Except for the rights expressly granted in these Terms, we reserve all rights in the Service.
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.
10 Support and Availability
Support, uptime commitments, service credits, onboarding, and implementation assistance are provided only if included in your Order or a separate written agreement. We may perform maintenance or updates that temporarily affect availability.
11 Term and Termination
These Terms begin when you first accept them or use the Service and continue until your subscription expires or your account is terminated.
You may stop using the Service or cancel renewal at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create security or legal risk, or use the Service in a way that may harm us, the Service, or others. Where reasonable, we will provide notice and an opportunity to cure.
After termination or expiration, your right to use the Service ends. We may delete Customer Data after account closure according to our retention practices, unless legally required to retain it. Sections that by their nature should survive will survive, including payment obligations, confidentiality, ownership, disclaimers, limitations of liability, indemnities, and dispute terms.
12 Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.
We do not warrant that the Service, outputs, integrations, automations, digital workers, or third-party services will be accurate, secure, available, complete, compliant with your obligations, free from harmful components, or free from unauthorized disclosure, loss, corruption, deletion, or misuse of data.
13 Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, or business interruption, even if advised of the possibility of those damages.
To the maximum extent permitted by law, Automat, Inc. will not be liable for any claim, damage, loss, fine, penalty, cost, expense, or liability arising from or related to Customer Data, digital worker actions, outputs, prompts, configurations, credentials, permissions, connected accounts, integrations, third-party services, or any disclosure, loss, corruption, deletion, misuse, or unauthorized access to data, except to the extent caused by our gross negligence, willful misconduct, or liability that cannot be excluded by law.
To the maximum extent permitted by law, each party's total liability arising out of or related to these Terms is limited to the amounts paid or payable by Customer to us for the Service in the 12 months before the event giving rise to liability.
The limitations in this section do not limit Customer's payment obligations, Customer's misuse of intellectual property, Customer's confidentiality breaches, Customer's indemnification obligations, or liability that cannot be limited by law.
14 Indemnification
You will defend, indemnify, and hold harmless Automat, Inc. and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, fines, penalties, settlements, costs, and expenses, including reasonable attorneys' fees, arising from or related to Customer Data, digital worker actions, outputs, prompts, configurations, credentials, permissions, connected accounts, integrations, third-party services, your use of the Service, your violation of these Terms, your violation of law, or your violation of third-party rights. This includes claims arising from or related to any actual or alleged disclosure, loss, corruption, deletion, misuse, or unauthorized access to data, except to the extent caused by our gross negligence, willful misconduct, or liability that cannot be excluded by law.
We will defend you against a third-party claim alleging that the Service, as provided by us and used according to these Terms, infringes that third party's intellectual property rights, and we will pay damages finally awarded or amounts agreed in settlement. Our obligations do not apply to claims arising from Customer Data, third-party services, modifications not made by us, use outside these Terms, or combinations with items not provided by us. We may resolve an infringement claim by modifying the Service, procuring continued use rights, or terminating the affected Service and refunding prepaid unused fees.
15 Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice through the Service, email, or another appropriate method. Updated Terms take effect when posted or as stated in the notice. Your continued use of the Service after changes take effect means you accept the updated Terms.
16 Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict of law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco County, California, for any dispute arising out of or related to these Terms or the Service.
17 Miscellaneous
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control. You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets.
These Terms, together with any Order and any policies or agreements incorporated by reference, are the entire agreement between the parties regarding the Service and supersede prior agreements about the Service. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries.
18 Contact
For questions about these Terms, contact us at support@runautomat.com.