Healthcare operations drown in manual work that technology should have eliminated years ago. Payer portals that require manual login and data entry for every benefits check. Claims that arrive as scanned PDFs, faxes, and mixed-format packages. EHR systems where data entry is still a full-time job. Prior authorization requests that require navigating 3-4 systems per case.

The irony: healthcare spends more on IT than almost any other industry, yet the operational work connecting these systems is overwhelmingly manual. Staff spend hours copying data between portals, verifying insurance eligibility on payer websites, and processing claims documentation that arrives in every format imaginable.

Traditional RPA has been tried. It works on simple, stable web interfaces. Payer portals are not simple or stable. They redesign quarterly. They add CAPTCHAs. Authentication flows change. And HIPAA compliance means every failed automation needs investigation and documentation.

Automat's AI agents handle healthcare operations the way experienced staff do: they see the screen, understand what's displayed, and navigate payer portals, EHR systems, and claims platforms visually. When systems update, the AI adapts. HIPAA compliance is built in.

What we automate for healthcare organizations

Medical claims document processing

Claims arrive as mixed packages: typed forms, scanned documents, handwritten physician notes, lab results, imaging reports. Automat extracts structured data from all of them, classifies by document type, validates against coverage details, and routes for adjudication. A top 5 health insurer processes millions of claims documents through Automat, saving 7+ figures annually.

Read the full case study.

Payer portal automation

Benefits verification, eligibility checks, claims status inquiries, prior authorization submissions. Each payer has a different portal with different navigation and different data requirements. Automat navigates all of them visually, handling the repetitive portal interactions that currently consume hours of staff time per day.

EHR data entry and migration

Patient records, clinical documentation, referral notes, discharge summaries. When data needs to move into or between EHR systems, Automat handles the entry visually. Works with Epic, Cerner, Meditech, and any other EHR your team accesses through a screen interface.

Prior authorization processing

Prior auth requires gathering clinical data from the EHR, navigating the payer's authorization portal, submitting the request with supporting documentation, and tracking status. Automat handles the full workflow across systems, reducing the 30-45 minutes per case to automated processing.

Revenue cycle operations

Charge capture, coding verification, denial management, payment posting. Revenue cycle touches multiple systems and requires constant portal navigation. Automat handles the cross-system data movement and portal interactions that create bottlenecks in billing operations.

Why healthcare organizations choose Automat

• Payer portals without selectors: Every payer portal is different, and they all change constantly. Automat navigates visually, so portal updates don't break the automation.
• Medical documents handled natively: Handwritten physician notes, scanned forms, faxed records. The same AI that navigates portals also reads and extracts from clinical documents. No separate IDP tool.
• HIPAA compliant: SOC 2, HIPAA, GDPR, ISO 27001 certified. Complete audit trails. PHI handling meets all regulatory requirements.
• Self-healing: When payer portals update, the AI adapts automatically. No maintenance burden, no developer time, no compliance investigation for broken bots.
• Managed service: Automat's engineers build and maintain the automations. No healthcare IT team bandwidth required. No RPA Center of Excellence to fund.

Results

• Top 5 health insurer: 7+ figures saved annually. Augmented a 30-person claims processing team with AI document extraction. 40% error reduction. Full case study.
• Processing speed: Claims documents that took 15-20 minutes of manual processing handled in under 2 minutes.
• Document understanding: Handwritten physician notes and damaged scans processed with accuracy that traditional OCR cannot achieve.

How it works

1. Share your workflow. Record how your team navigates payer portals or processes claims today. A screen recording or written procedure is enough.
2. We build and deploy. Forward-deployed engineers build the automation in days. You see it running against your systems within the first week.
3. It runs and adapts. The automation handles volume continuously, self-healing when portals change. Our team monitors for edge cases and handles them.

Talk to our team about your healthcare operations or see the platform in action.

Frequently asked questions

Is Automat HIPAA compliant?

Yes. Automat is SOC 2, HIPAA, GDPR, and ISO 27001 certified. Protected health information (PHI) is handled with full regulatory compliance. Complete audit trails document every action taken by the AI agent. BAA available.

Can this work with our specific EHR system?

Yes. Automat operates EHR systems visually, which means it works with Epic, Cerner, Meditech, Allscripts, and any other system your team accesses through a screen. No EHR API integration or vendor partnership required.

How does this handle handwritten physician notes?

Automat uses vision language models that understand document content from visual context, not OCR template matching. Handwritten notes, damaged scans, and non-standard formats are handled with higher accuracy than traditional OCR because the AI understands what it's reading in context.

How does this compare to UiPath in healthcare?

UiPath requires stable portal selectors (payer portals don't have them), certified RPA developers, and HIPAA-compliant infrastructure management. Healthcare UiPath deployments often require 3-5 dedicated developers for maintenance alone. Automat is managed, self-healing, and HIPAA-certified out of the box. See why organizations are leaving UiPath.

What's the deployment timeline?

Initial workflows (e.g., single payer portal automation, document classification) go live in 1-2 weeks. Full multi-payer deployments with EHR integration typically complete in 4-6 weeks.